Privacy policy

Protecting your privacy is important to us at "The Watch Projects". This privacy policy outlines how we collect, use, and safeguard your personal information:

1. Introduction

Welcome to Coromandel Watch Co.

Coromandel Watch Co. is a brand operated by The Watch Projects, a sole proprietorship registered in India (“Company”, “we”, “our”, or “us”).

We value your privacy and are committed to protecting your personal information in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable laws.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, communicate with us or use any of our services.

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2. Information We Collect

Depending on your interaction with us, we may collect:

Personal Information

Name
Billing address
Shipping address
Email address
Phone number

Order Information

Products purchased
Order history
Warranty information
Customer support communications

Payment Information

Payments are securely processed through Cashfree/PhonePe Payments .

We do not store your debit card, credit card, UPI PIN or banking credentials on our servers.

Technical Information

When you visit our website, we may automatically collect:

IP Address
Browser type
Device information
Cookies
Website usage information

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3. How We Collect Information

We collect information when you:

Place an order
Contact customer support
Register for warranty services
Subscribe to newsletters
Communicate through WhatsApp
Browse our website

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4. Why We Use Your Information

We use your information to:

Process and deliver orders
Verify payments
Provide warranty support
Respond to customer enquiries
Send order updates
Improve our website and services
Detect fraud and prevent misuse
Comply with legal and taxation requirements

Where applicable, we may also use your information to send promotional emails or WhatsApp updates. You may opt out of these communications at any time.

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5. Marketing Communications

If you choose to receive marketing communications, we may send:

Product launches
Limited edition announcements
Restock notifications
Newsletters
Promotional offers

Marketing communications are sent through Shopify Email and WhatsApp.

You may unsubscribe at any time using the unsubscribe link in emails or by contacting us.

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6. Sharing Your Information

We only share information with trusted service providers necessary for operating our business.

These may include:

Payment Processing

Cashfree/Phonepe Payments

Shipping Partners

Blue Dart Priority
Delhivery
DTDC

Shipping partners receive only the information necessary to complete delivery.

We do not sell or rent your personal information to third parties.

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7. Data Retention

We retain customer information for up to 2 years from the date of purchase to:

Provide warranty support
Process customer service requests
Maintain transaction records
Prevent fraud
Meet legal and accounting obligations

Information may be retained for longer where required by applicable law.

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8. Cookies

Our website uses cookies to:

Remember your preferences
Maintain your shopping cart
Improve website performance
Analyse website traffic

You may disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

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9. Security

We take reasonable technical and organisational measures to protect your personal information against:

Unauthorised access
Loss
Misuse
Disclosure
Alteration

While we strive to protect your information, no internet transmission can be guaranteed to be completely secure.

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10. Your Rights

Subject to applicable law, you may request to:

Access your personal information
Correct inaccurate information
Update your information
Request deletion where legally permissible
Withdraw consent for marketing communications
Raise concerns regarding the handling of your personal information

Requests may be submitted using the contact details below.

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11. Withdrawal of Consent

Where processing is based on your consent, you may withdraw your consent at any time by contacting us.

Withdrawal of consent will not affect processing already carried out before such withdrawal.

Certain information may continue to be retained where required by law or for legitimate business purposes such as warranty claims, fraud prevention or tax compliance.

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12. Children’s Privacy

Our products and services are intended for individuals aged 18 years and above.

We do not knowingly collect personal information from children.

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13. International Orders

At present, Coromandel Watch Co. ships only within India.

Should international shipping be introduced in the future, this Privacy Policy may be updated accordingly.

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14. Changes to this Policy

We may update this Privacy Policy from time to time.

Updated versions will be published on this page together with the revised effective date.

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15. Grievance Redressal

If you have any questions, complaints or requests relating to your personal information, you may contact our Grievance Officer.

Grievance Officer

Amit

Email: support@coromandelwatchco.com

Correspondence Address

5/275 T, Mynala P.O.

Perar, The Nilgiris

Tamil Nadu 643002

India

We endeavour to acknowledge grievances within 48 hours and aim to resolve them within 15 business days, wherever reasonably practicable.

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16. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact:

The Watch Projects

(Operating Brand: Coromandel Watch Co.)

Email: support@coromandelwatchco.com

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